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Frequently Asked Questions
General Questions
Design Build Maintain works primarily with corporate clients, property and facility managers, retailers, councils, government organisations and businesses responsible for commercial properties or multiple locations.
Our ideal clients are organisations looking for a reliable, long-term building partner rather than a contractor for only one job.
We are particularly well suited to clients who:
- Manage commercial, retail, industrial or public properties
- Require ongoing reactive and planned maintenance
- Manage multiple sites or locations
- Regularly complete building upgrades, refurbishments or remedial works
- Need both small repairs and larger projects completed
- Want one reliable point of contact across all areas of building
- Require clear communication, reporting and safety documentation
- Value competitive pricing, quality workmanship and dependable follow-through
Our aim is to become an extension of our client’s team and provide a building service they can rely on whenever a maintenance issue, repair or project arises.
Design Build Maintain provides complete commercial building, project and maintenance services.
Our services include:
- Reactive building maintenance
- Planned and preventative maintenance
- Commercial construction projects
- Minor works and building upgrades
- Refurbishments and fit-outs
- Structural repairs and alterations
- Remedial building works
- Concrete repairs and new concrete works
- Asphalt repairs and replacement
- Roofing and waterproofing
- Carpentry and general building works
- Plumbing and drainage
- Electrical works
- Painting and finishes
- Flooring and tiling
- Fencing, gates and external works
- Emergency and make-safe works
We complete both large and small jobs, from individual repairs through to complex, multi-trade building projects.
Yes. DBM provides both commercial project delivery and ongoing building maintenance services.
Our maintenance team handles reactive repairs, planned maintenance, make-safe works and smaller upgrades.
Our project team manages larger construction, refurbishment, structural, remedial and multi-trade works.
This allows our clients to use one company for a small repair, a larger project or an ongoing maintenance program.
We complete jobs of all sizes.
This includes small repairs, individual maintenance jobs, minor works, building upgrades, multi-trade projects, commercial refurbishments and larger construction works.
Whether the job is a damaged door, water ingress, concrete repair, asphalt replacement, structural remediation or a complete commercial refurbishment, our team can manage the process from start to finish.
Yes. We can manage the complete project process, including:
- Initial site inspection
- Scope development
- Estimating and budgeting
- Engineering and consultant coordination
- Programming and scheduling
- Procurement
- Trade and subcontractor coordination
- Site management
- Workplace health and safety
- Quality control
- Progress reporting
- Client communication
- Completion and handover
Our clients have one coordinated team managing the work from the initial request through to completion.
Yes. We complete structural repairs, alterations and upgrade works.
This may include:
- Structural steel installation and repairs
- Concrete structural repairs
- Beam and column repairs
- Structural strengthening
- Wall and opening alterations
- Retaining structures
- Structural timber repairs
- Building movement and cracking repairs
- Remediation of damaged structural elements
Where engineering is required, we can coordinate structural engineers and other consultants to develop and deliver the appropriate solution.
We complete a wide range of remedial and defect rectification works, including:
- Concrete cancer repairs
- Cracking and movement repairs
- Water ingress investigations and repairs
- Waterproofing remediation
- Roof leak repairs
- Façade repairs
- Corrosion treatment
- Structural repairs
- Failed coatings and surface repairs
- Joint and sealant replacement
- Drainage improvements
- General building defect rectification
Our focus is on identifying and addressing the cause of the issue, rather than simply covering up the visible damage.
Yes. We complete both small and large commercial concrete works.
Our services include:
- Concrete slabs
- Footpaths and walkways
- Kerbs and gutters
- Ramps and accessways
- Loading areas
- Car parks
- Equipment pads
- Footings
- Drainage structures
- Concrete cutting and removal
- Crack repairs
- Spalling repairs
- Concrete cancer repairs
- Structural concrete repairs
- Grinding and levelling
We can manage demolition, excavation, preparation, reinforcement, formwork, concrete placement and finishing.
Yes. DBM completes commercial asphalt repairs, replacement and new asphalt works.
Our asphalt services include:
- Pothole repairs
- Failed pavement removal
- Asphalt patching
- Car park repairs
- Access road repairs
- Loading dock repairs
- Large-area asphalt replacement
- Pavement preparation
- Base-course repairs
- Drainage-related pavement repairs
- New asphalt installation
We can also coordinate related concrete, kerbing, drainage and traffic-management works as part of the same project.
Yes. We provide complete car park repair and upgrade services.
This may include:
- Asphalt repairs and replacement
- Concrete pavement repairs
- Kerb and gutter works
- Pothole repairs
- Drainage improvements
- Wheel stops
- Bollards
- Signage
- Speed humps
- Pedestrian access improvements
- Accessible parking upgrades
- Traffic-management measures
- Lighting and electrical upgrades
Where required, works can be staged or completed after hours to minimise disruption.
Yes. We manage commercial refurbishments, upgrades and fit-outs for retail, office, industrial and public-sector properties.
Works may include:
- Internal demolition
- Walls and ceilings
- Flooring
- Painting
- Joinery
- Amenities upgrades
- Electrical and lighting works
- Plumbing
- Mechanical services
- Fire service modifications
- Accessibility upgrades
- Structural alterations
- External building improvements
We can coordinate all required trades under one project team.
Yes. We provide reactive building maintenance for commercial property owners, facility managers, retailers, councils and multi-site organisations.
Reactive work may include:
- Water leaks and water ingress
- Damaged doors and locks
- Plumbing issues
- Electrical faults
- Trip hazards
- Roofing damage
- Ceiling and wall damage
- Concrete and asphalt failures
- Fencing and gate repairs
- Storm damage
- Vandalism
- General building repairs
Our operations team reviews each request and allocates the most suitable trade or project resource.
Yes. We provide planned, programmed and preventative maintenance services.
Regular maintenance can help clients:
- Reduce emergency repair costs
- Identify problems earlier
- Improve site safety
- Reduce disruption and downtime
- Extend the life of building elements
- Maintain property presentation
- Plan future repairs and capital expenditure
Maintenance programs can be developed for an individual property or across a portfolio of sites.
Yes. We provide emergency and after-hours make-safe services for approved clients.
A make-safe may be required following:
- Storm or impact damage
- Water ingress
- Break-ins or vandalism
- Structural damage
- Electrical hazards
- Damaged doors or glazing
- Trip hazards
- Ceiling failures
- Roofing damage
- Unsafe fencing or external structures
The initial priority is to remove or control the immediate risk. We can then inspect, quote and complete the permanent repair.
Yes. Much of our work is completed in active retail stores, offices, warehouses, council facilities and public areas.
Our team plans the work around the client’s operational requirements and considers:
- Public and staff safety
- Access restrictions
- Noise and dust control
- Protection of stock and equipment
- Traffic and pedestrian management
- Work-hour restrictions
- Temporary access requirements
- Staging of works
- Cleaning and daily handover
Where necessary, works can be completed at night, on weekends or in planned stages.
Yes. We regularly complete night works, weekend works and staged projects.
After-hours work may be recommended where the project could affect customers, staff, traffic movements, site access or normal business operations.
Any after-hours requirements will be reviewed during planning and included in the scope and quotation.
We work across a wide range of commercial and public properties, including:
- Retail stores and shopping facilities
- Commercial offices
- Industrial and warehouse properties
- Council buildings and public facilities
- Sporting and community facilities
- Education and childcare properties
- Medical and professional facilities
- Multi-site property portfolios
- Car parks and external areas
- Operational and occupied buildings
Our systems are designed to support both individual projects and ongoing multi-site maintenance programs.
Design Build Maintain services clients throughout New South Wales, the ACT and selected areas of Queensland.
We have an established network of trades, subcontractors, suppliers and project resources that allows us to coordinate works across metropolitan and regional locations.
Yes. Our tradespeople and subcontractors are required to hold the appropriate licences, qualifications and insurances for the work they perform.
They must also complete our onboarding, safety and compliance requirements before attending client sites.
Safety is planned into every maintenance job and project.
Depending on the work, our documentation and controls may include:
- Safe Work Method Statements
- Site-specific risk assessments
- High-risk work licences
- Permits
- Traffic and pedestrian management
- Working-at-heights controls
- Hazardous-material reviews
- Isolation procedures
- Plant and equipment checks
- Public protection measures
- Site inductions
- Daily site inspections
Our team reviews the risks and site requirements before work begins and throughout the delivery of the project.
Yes. Design Build Maintain operates under accredited management systems supporting quality, workplace health and safety, and environmental management.
These systems help us maintain consistent procedures, documentation, accountability, risk management and continual improvement across our projects and maintenance operations.
Yes. Where required, we can coordinate structural engineers, hydraulic consultants, certifiers, surveyors, designers and other specialist consultants.
We can also assist with the documentation, approvals and certification required for larger or more complex building works.
Yes. We regularly attend sites to inspect the area, identify the required works and prepare a detailed scope.
The inspection may include:
- Measurements
- Photographs
- Review of access conditions
- Identification of required trades
- Safety and operational considerations
- Plant and equipment requirements
- Material selections
- Staging options
Identification of engineering or further investigation requirements
We can then prepare a scope of works and quotation based on the inspection.
To help us understand the project or repair, please provide:
- The property address
- A description of the required work
- Photos or videos
- Site contact details
- Access requirements
- Preferred attendance or construction times
- Any existing plans or reports
- Known safety concerns
- Required completion dates
- Work order or purchase order details
For larger or more complex works, we may arrange a site inspection before preparing the quotation.
If additional or unforeseen work is identified, we will communicate the issue to the client before proceeding wherever possible.
We can provide photographs, an explanation of the issue, recommendations and pricing for approval.
Where an immediate safety risk is present, temporary make-safe work may be completed before further instructions are requested.
Yes. Depending on the project and client requirements, we can provide:
- Before, during and after photographs
- Progress updates
- Site reports
- Technician notes
- Safety documentation
- Variation information
- Completion reports
- Defect lists
- Warranties
- Certificates
- Handover documentation
Our aim is to ensure the client has a clear record of the work completed.
At DBM, our focus is not simply on completing one job. It is on becoming a reliable, long-term building partner our clients can depend on.
Much of our business is built on repeat work from corporate clients, property managers, facility managers, retailers, councils and organisations with multiple sites.
We understand that these clients need more than just a builder. They need a team that communicates clearly, responds quickly, keeps its word and takes ownership of the complete job.
DBM provides one reliable point of contact for all areas of commercial building, projects and maintenance. From a small reactive repair through to larger structural, remedial, concrete, asphalt, refurbishment or multi-trade construction projects, our team can coordinate the complete process.
We focus on providing:
- Reliable attendance and follow-through
- Clear and responsive communication
- Competitive and transparent pricing
- Quality workmanship
- Practical, long-term building solutions
- Consistent service across multiple properties and locations
- Complete project and maintenance management
- One point of contact across all building trades
- Honest advice and accountability
- A commitment to keeping our word
Our goal is to make commercial building projects and property maintenance easier for our clients.
We measure our success through repeat work, long-term relationships and becoming the builder our clients trust to look after all their building and property requirements.